This goal? Do you have the resources to achieve this? Relevant: why is this objective important? How does this fit into your larger industry leads business goals? Timely: when will you achieve this goal? Don't set yourself this goal: "Eliminate customer churn." what makes it a not so smart goal? It is not precise: there is no action plan.
How are you going to industry leads eliminate churn? It's not measurable: how do you measure churn? This is not feasible: customers will always unsubscribe. It's a business fact. Eliminating churn completely is simply not realistic. It's irrelevant: where is it? We have no way of knowing without more information. It's not timely: there's no .
Deadline associated with the industry leads goal try this instead: “too many of our customers leave after just one purchase. Repeat customers spend more (and cost less) than new ones, so we want to increase customer loyalty. Our goal: to reduce customer churn by 25% by the end of the next quarter, as measured by our crm software. To do this, we will focus on using our new crm to improve communication between our sales and.